Problems Equal Solutions/Attitude Policy

Purpose:

We believe that by encouraging all staff to solve problems as they arise, it will promote personal accountability, respectful relationships, and positive attitudes. Quality care is not only a result of a pleasant environment, involvement of families, and competent medical care, but it is also a result of positive, solution-oriented staff members.

• We recognize that conflict, is not always easy to resolve. It is expected each employee will openly and honestly attempt to find a reasonable solution for problems.
  
  
• We recognize that our residents and their families expect a courteous attitude without excuses from our employees when they are communicating a need for care or a concern.
  

  
  
• Negative attitudes in the workplace are counterproductive and disrespectful of co-workers.

• Conflict Management will occur directly by employees communicating with each either as a problems occur. This approach to conflict solutions will be promoted by employee's gathering in small groups and problem solving with each other in these "huddles."
  
  
• There are unique situations where a manager may need to be involved in order to arrive at reasonable solutions.
  
  
• BMG behaviors will not be tolerated. Negative attitudes are considered performance issues.
  
  
• Performance will be evaluated according to the following equation: Exceptional Performance = Quality + Quantity + Attitude.
  
  
• Each current employee and all new hires will be oriented to the P=S/Attitude Policy.
  
  
• If an employee continues to perform BMG behaviors, display a negative attitude, and does not offer reasonable solutions, the following disciplinary procedures will be implemented: